Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Website Control Panel you will find an in–depth Help section featuring a myriad of how–to articles and frequently asked questions. They are answered by our support team of skillful technicians. Simply type in your question and our smart system will offer you the best answer.

  • Top quality support service
  • How–To Videos

  • We have compiled a selection of how–to video tutorials that visually explain how to address a typical issue connected to your website hosting account. You will find the tutorials in the Help section.

  • Intuitive help center
  • A One–Hour Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 help desk service and come with a sixty–minute response time guarantee. Our practiced techs will be online 24–7–365 and will remedy any issue that you could face within less than one hour after the ticket submission. In the majority of cases, a response will be given to you within twenty minutes.