Client Support Channels
A One–Hour Ticket Response Time Guarantee
Every single assistance request you submit to us will be responded to within maximum 60 minutes. If for any reason whatsoever your trouble ticket or e–mail requires additional assistance from an admin, we’ll forward it and leave a comment to inform you that your issue is being worked on. If you make use of the Managed Servers package, all of the server management tasks included there will be completed at a time of your choosing.
A First–Class Help Desk Service
- We will be available to you 24/7 to reply to any questions that you may have with regard to our Website Control Panel or any of the applications that we have installed for you on the server. If you also need assistance tackling server management tasks, order our Managed Servers package, which includes data backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting services.
An Easy–to–Navigate Help Area
Our Website Control Panel is preinstalled for every dedicated web hosting plan. Among its features is a rather handy integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most how–to articles also video versions which show all the operations that you can perform in a highly illustrative manner. You will find all the how–to articles and the video tutorials in the top right corner of each section of the Website Control Panel.