In the event that you have ever had a website hosting account in the past or you have dealt with any other kind of online service, you probably know from your personal experience that for certain things it is better to talk to a live person on the phone than to exchange support tickets or e-mail messages. In order to learn more about a specific service before you decide to order it or in case something small-scale has to be made, for instance, it is easier and a lot faster to do it in real time. If you are able to talk with representatives over the phone, it is very likely that you are using the services of an actual web hosting supplier, not a reseller. The type of support that you'll get over the phone varies between different providers - from very general issues to expert tech support. Generally most of the providers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical matters are managed via email and / or tickets.
Phone Support in Website Hosting
As we have live telephone support 14 hrs a day, you'll be able to get in touch with us and consult with our customer support representatives to learn more about any of the website hosting that we offer and make sure that our servers meet the system requirements for your sites before buying anything. For your convenience, we now have telephone numbers on three different continents and you'll be able to call the one nearer to you - in the U.S.A., the UK or Australia. If you're already a customer, you'll be able to phone us about general and billing issues, or even about some tech ones. If the issue is strictly technical or it needs more time to handle, you should go through our ticketing system, that will enable both you and our technical support team to keep track of the information given by each side.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we offer feature live phone support for 14 hours every day. In case you're unsure which plan will be suitable for your web sites, you would like to find out more about a plan's specifications or you need any other information about our services, you have the option to call any of the local phone numbers which we have in the United States, the United Kingdom and Australia and our support agents will help you. In case you currently have an account, you're able to contact us about sales and general matters, although we're usually able to assist with a multitude of technical issues as well. For strictly technical troubles you will have to take advantage of our built-in ticketing system where the conversation between you and our technical support team will be in 1 place, which is the better option in case your problem needs more time to be taken care of or it needs to be escalated to our system administrators.