In case you have a site, a problem could always surface and it does not automatically need to be related to the web hosting service itself. For instance, something can go wrong when you bring an application up to date or some important data may be edited or erased incidentally. Regardless of what the essence of the problem is, you will have to contact the customer care staff and ask them to restore a backup or to help you deal with the problem that you’re confronting. How fast they’ll do it will determine the amount of time that your sites will be unavailable. For specific sites like social networks or online stores, a recurrent downtime interval too often means lost customers and money. With this in mind, it is pretty important to use the services of a hosting company that offers not only a good help desk service, but also a well-timed one.
One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum reply time for any trouble ticket that you submit or any e-mail that you write is only one hour, even in case you contact us during weekends and legal holidays. Irrespective of the nature of your enquiry or problem, we’ll lend you a helping hand momentarily and will provide you with the required info to troubleshoot any problem with your websites. The real reply time typically does not exceed fifteen to twenty minutes, which is the reason why you can forget about waiting for hours on end to get a problem fixed or what’s even worse – waiting around one whole day only to receive an answer that more information is necessary while nothing’s solved. We’ll offer you assistance in a timely manner just because we understand exactly how expensive time can be in the dynamic digital world. The sixty-minute response guarantee is valid for any technical or billing enquiry that you might have in regard to our website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take advantage of our blazing-fast support service. You will receive a reply to any ticket posted via the web hosting Control Panel or email sent to our customer and tech support staff in less than an hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. It often takes substantially less time to explore and rectify a problem. We will provide you with more information in case the solution entails something that has to be done on your end. In case you contact us during public holidays or weekends, the response time will be the same and given the fact that our support team is on duty night and day, you’ll obtain timely help for virtually any billing, technical or general issue regardless of the hour at which you contact us.