When your web hosting provider provides live chat support, you can speak to an agent live and find out useful information or get a problem resolved promptly. The key advantage of using chat instead of calling to talk with a live person is that you will need only a computer with Internet access, therefore you won't pay any charges in the event that you are in another state or country. What's more, it'll be much simpler to copy and paste info for instance domain names, usernames or error messages i.e. details that are sometimes hard to share with the other party on the phone. The live chat is also a considerably quicker option to contact your web hosting provider's support team as compared to using a ticketing system. Last, but not least, if some problem needs a bit more time to be resolved, you'll be able to do something else while you wait for assistance on the live chat, which means that you will not lose time - something that's impossible when you're on the phone.
Live Chat Support in Website Hosting
As we acknowledge the fact that various situations are easily resolved when you chat with a live person, we offer a live chat service for all our prospective and existing clients. Our chat is available every single day and our customer care agents will assist you with a variety of questions and problems. If you are not our customer yet, you're able to learn more about our website hosting packages and the website hosting environment in general so that you can make sure that your websites will operate efficiently on our servers. In case you already have an account and you've got some questions or you experience any issues with some of our solutions, you can join us on the live chat and we will supply you with the required information or help you troubleshoot the problem. You will need to open a trouble ticket for certain troubles which require longer time or the help of a sysadmin, but for a lot of basic issues you'll get help on the spot.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we provide with all of our semi-dedicated servers, you are able to find the answers for any questions you have or have a lot of troubles dealt with quickly. The chat service is accessible every day, so you'll be able to contact an agent even on weekends and holidays. In case you are unsure which package is better for your websites or if our outstanding cloud hosting platform matches some system requirements, you may come on the live chat before you purchase anything. If you are an existing customer, you're able to obtain more information about account settings, billing issues and a number of common technical issues you may experience, let's say if you can't install an e-mail account in a client on your computer. The live chat will save you time and effort regardless where you are or when you get in touch with us.