When your web hosting provider provides live chat support, you can speak to an agent live and find out useful information or get a problem resolved promptly. The key advantage of using chat instead of calling to talk with a live person is that you will need only a computer with Internet access, therefore you won't pay any charges in the event that you are in another state or country. What's more, it'll be much simpler to copy and paste info for instance domain names, usernames or error messages i.e. details that are sometimes hard to share with the other party on the phone. The live chat is also a considerably quicker option to contact your web hosting provider's support team as compared to using a ticketing system. Last, but not least, if some problem needs a bit more time to be resolved, you'll be able to do something else while you wait for assistance on the live chat, which means that you will not lose time - something that's impossible when you're on the phone.