There are a handful of ways to contact the hosting company whose services you are using, but the one that you’ll always find regardless of which company you select is a trouble ticket system. This is the easiest means of communication for several reasons. In case no customer support team representative is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably be received. Furthermore, you can copy/paste large bits of information without worrying about printing mistakes, and in case a certain problem needs more time to be fixed or a number of responses need to be exchanged, all the information will be in one place, so either party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are usually separate from the web hosting platform, which suggests that if you have to supply information or to follow guidelines, you’ll need to use at least two different interfaces and this number can grow if you’d like to administer multiple domain names. Also, many web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a reply.
Integrated Ticketing System in Website Hosting
The ticketing system that we are using for our website hosting isn’t separate from the hosting account. It’s an integral part of our all-in-one Hepsia Control Panel and you will be able to visit it whenever you want with just a couple of clicks of the mouse, without ever signing out of your web hosting account. The ticketing system features a quick-search field, which will help you trace virtually any ticket that you’ve posted in the past, if required. On top of that, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to tackle a specific problem even before you submit a ticket. The ticket response time is maximum sixty minutes, which implies that you can receive prompt assistance at any given moment and if our client service team suggests that you do something within your hosting account, you can do it straight away without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We find it more efficient to manage everything from one place, which is the reason why we’ve integrated a trouble ticket system into the in-house built Hepsia hosting Control Panel, which is offered with each semi-dedicated server account. This will enable you to manage the correspondence with our client service team together with your hosted content, which goes to say that you won’t have to remember one more login name for another admin dashboard. You will be able to send a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you’re browsing the content hosted in your account. Plus, you can look through older tickets using a clever search function or take a look at applicable knowledge base articles with solutions to commonly faced issues. The built-in trouble ticket system is monitored 24x7 with the maximum response time being just sixty minutes, so there will always be someone to assist you.