There are a handful of ways to contact the hosting company whose services you are using, but the one that you’ll always find regardless of which company you select is a trouble ticket system. This is the easiest means of communication for several reasons. In case no customer support team representative is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably be received. Furthermore, you can copy/paste large bits of information without worrying about printing mistakes, and in case a certain problem needs more time to be fixed or a number of responses need to be exchanged, all the information will be in one place, so either party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are usually separate from the web hosting platform, which suggests that if you have to supply information or to follow guidelines, you’ll need to use at least two different interfaces and this number can grow if you’d like to administer multiple domain names. Also, many web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a reply.