Being able to communicate with your website hosting company any time you have any questions or experience any problems is quite important and how quickly they will respond and react is usually essential, in particular when your site is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are, in addition a way to recognize actual providers from resellers. The second usually respond only to emails or support tickets and you may need to wait for a whole day or even more in order to get an answer. If your trouble requires a few replies, you may end up losing several days to have a problem resolved. With a genuine and trustworthy web hosting provider, you will be in a position to get in touch with the support at any moment and receive a timely reply no matter what the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Website Hosting
The customer and tech support services for all of our website hosting packages are round-the-clock, thus you can forget about waiting for a few days in order to get assistance. In case you are not our client yet, you can phone us, chat with an agent or send an e-mail. If you currently have an account, you're able to open a support ticket on top of the other three methods of communication. You can pick the best way to contact us based on what your location is or what equipment you are using. We can easily assist you for more or less any hosting-related question that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even then the max response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
You will be able to test our support services even before you get a semi-dedicated server account from us since we have phone and online chat support for pre-sales, billing and general questions. Our representatives will assist you to pick the best plan or give you info about our servers, so as to verify whether the system requirements for your sites are met. When you are an existing customer, you also have the option to contact us via e-mail or through our ticketing system, that is accessible via the Hepsia hosting Control Panel. We warrant that whenever you employ any of these 2 methods of correspondence, you'll receive a response within less than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you have used the web hosting services of other companies, even large ones, you are able to compare the reply time because it ordinarily takes a whole day for them to handle a ticket.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server from us, you can contact us 24/7 for any kind of server-related issue or forany difficulties or questions with regard to the pre-installed software the server comes with. If you haven't ordered your VPS server plan yet, you'll be able to find out more details about our services by giving us a call or by using our live chat service. For more tech issues, you're able to send an e-mail message or open a trouble ticket through your billing Control Panel and you will receive assistance within a maximum of an hour regardless of the time of the day, even on weekends and holidays. The actual reply time usually doesn't extend past 30 mins. If you're looking for assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can add to every single VPS package and our admins can help you with any installation or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have prompt support in general, let alone if you manage an entire server, so each dedicated server that we supply includes 24/7 support with 1-hour response time warranty whatever the matter. The service is cost-free for all the issues with the server or the software that was installed from our admins during the setup, which means that you can contact us as many times as you need, even during holidays. You can either open a ticket from your billing area or you could send an email, and the actual response time for either rarely surpasses thirty minutes as we have administrators available twenty-four-seven. In case you need general info about our servers or you have some billing question/issue, you can also call one of the local telephone numbers we have on three continents or you could take advantage of our live chat service and talk to a representative online. For third-party software support, we provide a Managed Services upgrade, which you can add to your server package through your billing Control Panel.